Refund policy

All Sales Are Final

At Lights Out Lax, we do not accept returns or exchanges. Please review your order carefully before completing your purchase.

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Damaged or Incorrect Items

We want you to love your gear. If your item arrives damaged, defective, or you received the wrong item, contact us within 5 days of delivery.

📧 Email: lightsoutlaxga@gmail.com
📸 Please include your order number and a photo of the issue.

We’ll review the situation and make it right.

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Non-Returnable Items

All items are final sale, including but not limited to:

• Custom or personalized items

• Sale items

• Gift cards

• Personal use items (e.g. headwear, accessories)

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EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union, you have the legal right to cancel or return your order within 14 days.
Items must be:

• Unworn and unused

• In original packaging

• Accompanied by proof of purchase

Please contact us at lightsoutlaxga@gmail.com to begin the cancellation process.

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Refunds (if applicable)

Refunds are only issued for approved cases involving damaged or incorrect items.

Once approved, your refund will be processed to your original payment method within 10 business days.
Bank or credit card processing times may vary.

If it’s been more than 15 business days since your refund was approved, please reach out to us at lightsoutlaxga@gmail.com.

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